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Saturday, August 20, 2016
20 Ways to Build Customer Loyalty and Retention by Edward Kundahl
One of the most common mistakes many small businesses make is that they spend a lot of energy trying to get “new” customers; while ignoring retention efforts to keep their “existing” customers coming back.
http://www.evancarmichael.com/library/edward-kundahl/20-Ways-to-Build-Customer-Loyalty-and-Retention.html
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